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Jo Tam

Legal

Account Deletion

Last updated September 30, 2026

You can delete your StoryMe account and personal data at any time. Here is how, and what happens next.

01Delete from the app

  1. Open StoryMe and sign in.
  2. Go to Settings, then Account.
  3. Choose Delete account and confirm.

02Request deletion by email

If you cannot access the app, email contact@jotamlb.com from the address linked to your account, or use this prepared email. We may ask you to confirm the request so that no one else can delete your account.

03What is deleted

  • your account details, such as name, email and password;
  • child profiles, including names, ages and preferences;
  • generated stories and your saved library;
  • language and notification preferences.

04What we may keep

We keep purchase and billing records for as long as tax and accounting laws require, and may keep limited information needed to prevent fraud or resolve disputes. This information is not used for anything else.

05Timing

We complete deletion within 30 days of a confirmed request. Copies in encrypted backups are overwritten within a further 30 days.

06Active subscriptions

Deleting your account does not cancel a subscription bought through the App Store or Google Play. Please cancel it in your store account settings to avoid further charges. Learn more in our Terms and Conditions.